Refund Policy

We love our customers and want you to love your purchases. We understand the difficulties of shopping online and will ensure to provide top notch service so you will always be happy shopping with us!

Return Policy

Paws&Mistletoe does not accept returns or refunds for change of mind, incorrect sizing, or general dissatisfaction. We only accept refund or replacement requests for items that arrive damaged or defective.

Damaged or Defective Items

If you receive a damaged or defective item, you must email us the same day your order arrives at pawsmistletoe@outlook.com with:

• Your order number

• Photos clearly showing the damage

• A brief description of the issue

Requests submitted after the day of delivery will not be accepted. We use the tracking link and delivery confirmation from the carrier to determine the delivery date, so please check your order as soon as it arrives.

Once we receive your request, we will review it and notify you by email whether your claim has been approved or rejected. If approved, we will offer either a replacement or a refund to your original method of payment.

Non-Returnable Items

We do not accept returns or exchanges on intimate items, sanitary goods, hazardous materials, or flammable liquids or gases under any circumstances.

Late or Missing Refunds

If your refund is approved, please allow some processing time between financial institutions before it's posted (2-3 business days is normal). If you still have not received your refund after this time-frame, please email us at pawsmistletoe@outlook.com and allow us the opportunity to investigate the matter further.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, and it arrives damaged, follow the instructions above the same day it arrives. Once your claim is approved, a digital gift certificate will be emailed to you.

Feedback

We would love to hear your feedback, questions, or any concerns. Please feel free to email us at pawsmistletoe@outlook.com to let us know how we are doing. We take your feedback very seriously and are always striving to improve.

If you are shipping an item over $75, please consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.